FAQs

1. How long are shipping times?
Your products will ship within two days of your order, and then take up to two business weeks to reach your doorstep. Each product at MELONISH has an estimated delivery time that you can find in the product description or shipping policy.

2. What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

3. Can I cancel my order?
Yes, cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?
If there’s an issue with your order - if it’s the wrong size/colour, defective, or otherwise not exactly what you wanted - then simply notify us, and we’ll give you a refund. 

5. Will I receive a Tracking Number?
MELONISH provides an excellent opportunity to track each order every step of the way. You will be provided with a tracking number as soon as your order is dispatched. Simply go on to our order tracking page and input the tracking number you were provided with to see where your order is in current time. 

6. Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

7. Which forms of payment can I use?
We accept payment by PayPal, debit card and credit card (VISA, Mastercard, American Express, Maestro, Shop Pay, Apple Pay, Google Pay).

8. How is my data protected?
Kindly visit our Privacy Policy to for this information.

9. How do I know my order is confirmed?
You will be directed to our order confirmation immediately after you place your order. Additionally you will also receive an email confirming your order details.